Frequently asked Questions

Delivery

Do you have worldwide shipping?

Yes we do!

What shipping methods do you offer?

We offer DHL Parcel Connect, Posti Priority and EMS for our international clients.

Can I pick up my order?

Yes you can! You should contact us and arrange the time and date via email at inf0@muumimukitrahaksi.fi. Our address is Rauhankatu 24 20100, Turku Finland.

Shipping time?

We make shipments at least twice a week so that you will get the order quickly. The usual delivery time is 2-8 days from the moment we have handed the delivery over to our partners at DHL, EMS or Posti. 

Payment methods

What payment methods do you offer?

Visa, Mastercard or American Express and a wide range of Finnish/Scandinavian banks, and MobilePay. 

Buy now pay later?

At this time we don’t offer this service.

Can I pay with cash when picking up the products?

Unfortunately not, the payment has to be made before the pick up.

Do the person who made the purchase and the recipient have to be the same person?

No. When filling an order you can choose the delivery address and billing address separately. 

Other questions

Do you also buy Moomin products?

Yes we do! If you’d like to part with your collection, contact us via email info@muumimukitrahaksi.fi.

Can I be sure that the products will arrive?

We have been doing this since 2014 and we’d like to think that we don’t have any unsatisfied customers. We have sent over 15 000 products across the Globe and every single one has found their way. 

Returns and exchanges?

We abide by the Finnish Consumer Protection act. The product can be changed or returned within 14 days. We are not responsible for any expenses that maybe caused for changing or returning the product. All the products are sold in the condition described in the product description. If you have questions about the condition, ask before placing an order. 

What are the shipping costs?

Shipping costs are calculated by the country of destination. For example to Sweden and Germany the shipping costs are 13,90 euros. To Denmark the shipping costs are 12,90 euros and to Norway they are 55,90 euros.

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